Delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Next day delivery is available in most of Southern California and Nevada. Order by 9am EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by OH MY SEX TOYS , or our shipping partners. The guaranteed delivery date is based on the promised delivery date you choose at the time of checkout.

Currently OH MY SEX TOYS is continuing to ship packages ordered before 9am EST.

We ask for your patience with carriers as they are dealing with a surge in package delivery during this tough time.

Should you find a better price on anything you have purchased from OH MY SEX TOYS Canada within 33 days, email [email protected] with the website where you found the better price (must be an authorized Canadian retailer). We will MATCH the price and refund you the difference.

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Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men’s Wear

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.

Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:

• Eroscillator
• Womanizer
• We-Wibe
• Bathmate

You can reach us toll-free by phone or email Mon-Fri 9am – 4:30 pm EST and Sat-Sun 10 am – 4 pm EST (excluding holidays). Also feel free to contact us through our website, or give us a call toll-free at 1-877-646-9869