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FAQ's

OHMY! Help and FAQ Center

Your FAQ’s Answered:

Your questions answered! We are here to help you. Should you need further assistance please give us a call at (877) 646-9869  or please email your questions or concerns at our emaill. Thank you for your support and patronage always. Stay safe, Stay sexy, Stay loved.  XOXO!
Common Questions

Frequently Asked Questions

We offer variety of shipping options to cater to your needs. Cost may vary at checkout you can choose your delivery option and view the costs prior to completing checkout.

Here at my OHMY! we ship only to the United States for the time being and we hope to expand to provide service, worldwide. All in house orders are shipped from our warehouse located in New York.

Is your package discreet? Our priority is delivering your personal products in discretion. We ship our orders in brown or white corrugated boxes or poly-mailers for your eyes only!

If you are out while your package is ready for delivery, no worries! You can expect a second attempt or a notice of arrival/missed delivery from the shipping carrier with further instructions. If your package requires a signature (This option is available during checkout) then you will have to make sure you sign off before receiving the package. If a notice was left or you would simply like to change the delivery date for whatever reason, you will be given the option to do so on our shipping carrier’s website. Keep in mind that if you do not apply ‘required signature’ at checkout, your package will still be delivered successfully. Signature selection is not mandatory and is used mainly for security purposes.
Yes, mail carriers offer order updates and tracking services. You will receive an email containing shipping and tracking information once your order has been processed and shipped.
We have payment options to suit all online shoppers. We accept Visa, Mastercard, American-express and PayPal.
We are required by law to charge state tax, sales tax or any tax that applies based on the states’ regulations. The taxes that will be charged are displayed during checkout. If you are tax exempt you will not be charged state tax and it some states delivery charges are subject to tax.
Please contact us via email at [email protected] Immediately after placing your order if you wish to change/update or cancel an order. If the item has already been shipped, you are provided with a return slip with instructions for returning an order.
Yes! Absolutely! You can read our website’s security policy. We strive for both, excellent privacy, and 100% security.

For full privacy policy please click here.
Our privacy policy basically, in shorter words, explains how we use your private information and what we do to help keep it safe, as everyone’s safety and privacy is incredibly valuable to us.

Terms and Conditions Here
Here at ‘OHMY’ we pledge to keep all information that is obtained kept with strict private policy and under no circumstances will this information be shared. We pledge to not sell data or personal information to third party companies or anything of the sort. We may use your information for our own communication for in-house sales or regarding orders/surveys.

Can’t find what you need on this page? Please contact us during business hours and we will be happy to assist. We will quickly respond to all messages on a timely manner or by the end of the working business day.
Sign up today, when you sign up to our newsletters, you will receive exclusive email offers and sexy advice from ‘OHMY’ and do not forget to sign up for 15% off your next order.

PHONE, EMAIL, OR LIVE CHAT

Should you need further information, and your question was not answered here? You are welcome without hesitation, contact us as we are here for you! We aim to answer all questions as we believe all should be answered, as all questions are equally important to us. Allow us one working business day to get back to you, if anything we assure you it won’t take that long to answer you! Thank you again as we appreciate your time visiting us! Stay loved, Stay sexy, Stay safe! – XOXO
Common purchase queries answered

Orders and Shipping

Delivery times depend on your location. Proceed to checkout and continue to shipping method to see the delivery date. Next day delivery is available in most of Southern California and Nevada. Order by 9am EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by OH MY SEX TOYS , or our shipping partners. The guaranteed delivery date is based on the promised delivery date you choose at the time of checkout.

Currently OH MY SEX TOYS is continuing to ship packages ordered before 9am EST.

We ask for your patience with carriers as they are dealing with a surge in package delivery during this tough time.

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name TBMBM Inc. which is our parent company.
Standard shipping is free for orders over $59 (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.
We ship via UPS, Mail Innovations and SurePost. Orders shipping via Sure Post and Mail Innovations will be picked up by UPS and transferred to USPS for the final delivery. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice. Mail Innovations can take 2 to 3 days from the date the package is picked up to update their tracking link.
OH MY SEX TOYS Canada offers you the best price for sex toys on the Internet. Our 110% guarantee gives you back 110% of the difference if you find a lower price. For example, if the price difference was $10.00, you will receive the $10.00 off the price of the item plus another $1.00. Please note that the 110% guarantee only applies to in-stock items of the same model number from an authorized Canadian retailer. If you find a lower price please contact us (Mon-Fri 9am-4:30pm EST).

Should you find a better price on anything you have purchased from OH MY SEX TOYS Canada within 33 days, email [email protected] with the website where you found the better price (must be an authorized Canadian retailer). We will MATCH the price and refund you the difference.

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Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.

Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

Orders over $79 (before tax and after the coupon code is applied) may be entitled to a free gift with purchase. This offer can be changed without notice. If the order goes below the minimum requirements for the free gift a message will appear at checkout to advise you the item has been removed from the order.
Your coupon code can be entered in the shopping cart by clicking here. Once the code is entered you will see the discount for the OH MY SEX TOYS coupon code automatically applied to the total.

Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:

  • Eroscillator
  • Womanizer
  • We-Wibe
  • Bathmate

You can reach us toll-free by phone or email Mon-Fri 9am – 4:30 pm EST and Sat-Sun 10 am – 4 pm EST (excluding holidays). Also feel free to contact us through our website, or give us a call toll-free at 1-877-646-9869

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Scroll to the bottom of the next page and click unsubscribe again. You will receive a message indicating you have unsubscribed successfully.
You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.
Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.
No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.
All orders must be placed online. We can not place an order over the phone.
Once you’ve found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.
Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery. All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.
To collect OH MY SEX TOYS Points please make sure you are logged in to your account or create an account when checking out. OH MY SEX TOYS Points earned will vary depending on current promotions. When you redeem; each point is worth 1 cent. So 100 points equals $1.00 towards future purchases. To use your points just login and you will see them in the Payment Method on Checkout.
If you need to swap an item

Returns and Exchanges

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